Last Updated: August 10, 2026

Thank you for shopping with Avenoray. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days after the date you receive your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The product must be in the original packaging with all accessories included.
  • You must provide proof of purchase or order information.

Items that are damaged, used, altered, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products damaged due to misuse or improper handling.
  • Items that have been customized or personalized.
  • Clearance or final sale items (unless defective).

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Return Process

To request a return, please contact our customer service team:

Email: support@avenoray.shop

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos of the product (if applicable)

Our team will review your request and provide return instructions if approved.

Please do not send items back without contacting us first.

4. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The product received is defective.
  • The wrong item was shipped.
  • The item was damaged during delivery.

We recommend using a trackable shipping service when returning items.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is caused by our error.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Supporting photos or videos

We will work with you to provide a suitable solution, including replacement or refund when applicable.

7. Order Cancellation

Orders may be cancelled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact:

 

Avenoray Customer Support
Email: support@avenoray.shop